We have all heard it before – experience is the best teacher. But let’s be honest, no one likes to learn the hard way. No one wants to screw up at work and then go to the boss and say, “Well, at least I learned something.”
So, let’s save ourselves some pain and embarrassment and learn from other people’s mistakes. This is part one in a two-part secures of IT mistakes we all can learn from:
Top 4 IT Mistakes
1. Service based on title
Do not give executives priority simply because they are an executive. Priority should be based on the issue, not the person. Yes, it is nice to help people with power, but you are going to be in trouble later if you help an executive with a printer issue while someone lower on the totem pole may have noticed a hacking attempt.
2. Hiring based on title
If you are lucky enough to have the budget to hire new IT employees, don’t search by candidates’ previous titles. There are no industry standards for titles. What an analyst does at one company can be completely different than at another. Also, many start-ups like to be creative with their titles, so you could be missing out on amazing talent if you only care about titles. Instead, search by skills you need or systems you need your employees to be familiar with using.
3. Taking emergency action only
Stop spending all your time responding to urgent and emergency calls from employees. If all you do is respond to these calls, you will never have time to be innovative or analytical. We all know software and hardware have lifespans, so have a strategy in place to update and replace these before things go bad. It is an expense your company may not like, but it is cheaper to keep software and hardware up-to-date than to have all your department’s employees using their time solely on upkeep and repairs. You have big picture things you need to be doing, too.
4. Not outsourcing some work
You know those big picture things you should be working on? You will have more time to do them if you outsource the day-to-day IT work. You want to be working on the innovative and analytical projects for your company because you have the insider knowledge. You know (or should know) how your company works, what each department and their customers need, what they want and what they hate. That makes you the perfect person to know what new technology needs to be introduced and where. An outside company can handle your upkeep and repairs.
People have sacrificed for us. They made mistakes so we don’t have to, so learn from them and maybe even post these bad IT examples in your office so your employees can learn from other people’s mistakes and not their own.
Stay tuned for part two in this series!