We know this is the last thing you wanted to read about – another responsibility for your already overstretched resources, but it is the reality we live in. And it’s important to understand that insider threats become less threatening when you have happy, loyal employees.
The state of insider threats
Did you know that 58% of information security incidents are attributed to insider threat? Not all of these incidents occur due to malicious intent, but many happen due to a lack of understanding of security and loyalty to protecting the company. Here are a few stats about insider threats that will make you want to start doing what you can to improve employee loyalty:
Top 2 ways the IT department can improve employee loyalty
While you will never completely eliminate all the insider threats (some people will do anything for a quick buck), there are ways the IT department can improve security increasing employee loyalty to the company and security.
Lay it all out in laymen’s terms
Sending out security memos that tell people to change their passwords and abide by the security polices is not going to make people care about security. It is impersonal, and honestly, most people don’t want to spend their time reading one more memo.
Make security personal for people. Have a meeting with each department and personalize your presentation. Tell them about the value of the data they deal with everyday. Tell them about the people who could be affected if that data gets out including customers, their friends, their coworkers or even themselves. Then briefly and in laymen’s terms (so their eyes don’t glaze over) tell them how your security policies and practices prevent that data from getting out. Sometimes understanding how things work and that their work is important is all people need to be motivated to follow the security rules.
Don’t provide service based on title
We mentioned this practice as one of our top 4 IT mistakes for technical reasons, but it is also a mistake if you want employees to be loyal to company security. Anyone who has worked in an office environment or watched office-related TV knows that one of the most frustrating parts of work is having other people’s work prioritized over your own – especially when it is due solely to titles and not the importance of the work. It certainly makes employees question how much the company values them, which leads them question how much they value the company.
Make sure you are giving all employees equal treatment and if you do need to prioritize something, explain why to the people who got knocked down on the list. People are far more understanding when they are kept in the loop.
You may notice that none of the above loyalty tips have anything to do with money. Time and time again research has found that money is not the only thing employees care about. Turns out, employees are human and care about being cared about. When they feel respected, they return that respect in the form of loyalty and hard work.