Government IT Encore Session: Your Users Are Cave People, But Don’t Hold That Against Them
July 22, 2021 @ 3:30 pm - 4:30 pm
FREE
As part of the Government IT Symposium, we are offering a variety of learning session throughout the year – FREE of charge for government IT professionals. These sessions are curated with our partners, and designed to bring you timely and relevant information to support the work you are doing in these challenging and rapidly changing times.
SESSION DETAILS:
Whether we’re providing user support or building a custom application, we’re all practicing design. But how much do we really know about design? In this presentation, we’ll discuss what exactly design is and how we can apply universal concepts to everything from building a chair to developing an online customer service portal. We’ll cover topics like design terms, usability testing, plain language, and how to determine if a design is good (or not). By the end of the presentation, attendees will be armed with a whole new view on how their IT work is actually design work, and they’ll walk away rethinking everything that goes into developing positive user experiences with technology.
As part of the Government IT Symposium, we are offering a variety of learning session throughout the year – FREE of charge for government IT professionals. These sessions are curated with our partners, and designed to bring you timely and relevant information to support the work you are doing in these challenging and rapidly changing times.
SESSION DETAILS:
Whether we’re providing user support or building a custom application, we’re all practicing design. But how much do we really know about design? In this presentation, we’ll discuss what exactly design is and how we can apply universal concepts to everything from building a chair to developing an online customer service portal. We’ll cover topics like design terms, usability testing, plain language, and how to determine if a design is good (or not). By the end of the presentation, attendees will be armed with a whole new view on how their IT work is actually design work, and they’ll walk away rethinking everything that goes into developing positive user experiences with technology.
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